Please inspect the packaging of your item(s) on arrival, if you do notice any damage to the packaging you should make note of this when signing for the delivery by signing it as “damaged”.
Free replacements parts will be shipped out if any damage occurs during shipping, the customer will be responsible for replacing these parts. Should the item be majorly damaged beyond warranty repair a return for a full refund will be offered.
We may also require photographic proof and further information and so to save any delays in returning the item for replacement please ensure you take photos immediately upon delivery.
If you received a damaged or faulty item(s), you must notify us immediately for assistance at firstname.lastname@example.org or 800-826-9886.
Damages must be notified within 5 days of receiving your item, outside of this time the customer will be responsible for any shipping charges.