WHAT OUR CUSTOMERS SAY
FREQUENTLY ASKED QUESTIONS
As soon as we receive your order, we’ll send out a confirmation to your email address, this just means we’ve received your order in our system and we’ve pre-authorized your payment method ready for your purchase.
If you recently placed your order and didn’t immediately receive a confirmation email from us, then there might be a few issues we can look into:
- Our emails might be going to your junk or spam folder
- There might have been a misspelling when you entered your email address during checkout
- Your email server has very strong spam filters and is identifying our emails as spam so the emails aren’t going through.
To be on the safe side, we encourage our customers to provide an alternate email to firstname.lastname@example.org
We check with our warehouse to make sure that your item(s) are available and can be dispatched as soon as possible. If your item(s) are available for shipping (within 5 business days), we’ll process the charges and prepare to ship your order.
In the event that your item(s) are unavailable for immediate dispatch, we remove the pre-authorization from your payment method and reach out to you via email or telephone.
Yes, you can always give us a call at 800-988-9886 – Mon – Fri / 8 AM – 5 PM CST and we can take your order right over the phone.
We accept all major credit cards, Apple pay, Google Pay, & Stripe processes all payments with 256 bit Encryption.
We currently only ship to the mainland US Lower 48 States.
All orders will be shipped using FedEx Home Delivery, UPS, & USPS. We’ll choose the most suitable shipping method and courier after your order has been cleared for shipment and your payment has been processed.
Once we process your payment we’ll ship your items within the shipping time frame stated on each of our product pages (usually 4-7 business days)
We’ll then send you a dispatch notification email and any tracking information after your item(s) have left the warehouse. If you do not receive the dispatch notification email from us within 6 business days of your order, feel free to follow up with us at email@example.com or 800-988-9886
Unfortunately not, we cannot ship to PO Boxes.
Yes of course, but depending on the status of your order there may be certain charges applied:
If Your Order Has Not Shipped – subject to a $25 administration fee when canceled. If the item(s) are not in stock you will not be required to pay this fee.
If Your Order Has Shipped – You (the buyer) are responsible for return shipping charges plus a 15% restocking fee unless otherwise stated.
Buyer’s Remorse and Return or Refusing A Shipment When It Arrives – you (the buyer) are responsible for delivery (outbound) and return shipping charges plus a 15% restocking fee unless the shipment arrives visibly damaged or defective.
There are two ways you can cancel your order:
Over the phone – Call our sales department at 800-988-9886 to cancel your order over the phone.
Email – Send an email to firstname.lastname@example.org stating that you want to cancel your order. Please make sure that you include your name, your order number, and a reason for the cancellation. One of our customer representatives will contact you to confirm the details.
After canceling your order, our system will automatically process a refund. It should take 1-3 business days for your refund to take effect. We will also notify you via email of the approval or rejection of your refund. Once your refund is processed, a credit will automatically be applied to your credit card or original method of payment.
If you received a damaged or faulty item(s), you must notify us immediately for assistance at email@example.com or 800-988-9886
Damages must be notified within 5 days of receiving your item, outside of this time the customer will be responsible for any shipping charges.
Please inspect the packaging of your item(s) on arrival, if you do notice any damage to the packaging you should make note of this when signing for the delivery by signing it as “damaged”.
Free replacements parts will be shipped out if any damage occurs during shipping, the customer will be responsible for replacing these parts. Should the item be majorly damaged beyond warranty repair a return for a full refund will be offered?
We may also require photographic proof and further information and so to save any delays in returning the item for replacement please ensure you take photos immediately upon delivery.
Please inspect the packaging of your item(s) when they arrive, if you notice any items missing from the packing list or product description, you should make note of it when signing for delivery.
If it has been 30 days or less from the date of your initial purchase, you can contact our Customer Service department by emailing us at firstname.lastname@example.org. We will ship any missing parts within 1-2 days.
Every product sold by Mototec Demon Dirt Bike comes with a specific manufacturer’s warranty. Should you have any problems with one of your products, please contact our team at email@example.com. We can help you initiate a warranty claim with your product.